TERMS OF SERVICE

Please read the following Terms and Conditions carefully before using our service. You understand that by using Renee Laundry’s services, you agree to the following terms and conditions. Please do not use the service if you do not agree with these Terms and Conditions. We reserve the right to change these Terms and Conditions at any time in our sole discretion and without notice. All changes are effective immediately when we post them. Your continued use of our service after we have posted any changes to these Terms and Conditions means that you agree to be bound and abide by the changes, so please check the Terms and Conditions regularly for any changes.

1. OUR LAUNDRY SERVICE

1.1. Renee Laundry reserves the right to refuse cleaning any garment.

1.2. Renee Laundry will do our utmost to remove stains, however there is no guarantee that every stain can be removed on all fabrics. We will not waive charges due to our inability to remove a stain.

1.3. Kindly remove valuable, personal (such as jewelry, watches or cash) or ornamental items (such as detachable buttons and belts, cufflinks, etc.) attached to or left on the garment. Renee Laundry is not responsible for the loss of item(s) not removed prior to cleaning.

1.4. Renee Laundry shall not be liable for items with a defect in the design, material, dyes or construction, have residual stains or have accessories or ornaments which don’t withstand cleaning. Any damage or stains discovered before cleaning are to be taken as having occurred before collection.

1.5. Renee Laundry shall not be liable for garments without any care label affixed to the garment. Your items will be cleaned according to the care label, unless specified by you. If there are no care labels, your item will be cleaned according to our experience.

1.6. Renee Laundry shall not be liable for loss or damage due to load wash service (wash by per kg).

1.7. Any claims or irregularities with respect to the condition of your garment must be made within (24) hours from the time the garment/item is collected.

1.8. Service days and turnaround time vary by order. Renee Laundry will make its best effort to adhere to our service schedule, however, we do not guarantee turnaround times and assume no responsibility for any damages that may occur due to a delay in service.

1.9. Renee Laundry will contact you for the collection of items, if collection is not made after two (2) weeks from our store. Garments left for more than two (2) months from the date of receipt by Renee Laundry will be disposed, with no further claims against Renee Laundry. Renee Laundry shall not be responsible for any involuntary loss occasioned by such acts.

2.0 By submitting your personal date, you understand, acknowledge and agree that your personal information will be used to: provide services and products, process transactions, provide customer service, better understand customer needs, make special offers or promotions to you by email, telephone and for marketing purposes.

2. LIABILITY LIMITATION

We limit our liability (including misplaced or damaged items) on all sales (including future sales, if any) to the lesser of 5 times the dry-cleaning cost or depreciated value of the item (whichever lower) being cleaned. If you believe that the value of your item exceeds 5 times the dry cleaning charge please declare the value, in this case the cleaning charge will be increased to 1/10th of the declared value of the item. The compensation should not exceeding S$150 per order whichever is lowest regardless of brand, price or condition of the garment. Once the item has been compensated, it remains the property of Renee Laundry.

2.1 DAMAGED ITEMS

Taking care of your garments is our number one priority and we strive to provide exceptional service. While we treat all garments with extreme care, we cannot guarantee against a) colour loss, bleeding or shrinkage of garments. In addition, we will not be responsible for: b) normal wear and tear, ironing mark due to repeated ironing efforts, etc.; c) any kind of damage caused by by Load Wash, d) any deteriorated or flawed garments, which could result in small holes or tears, e) any lost, damaged and broken buttons of the clothes due to wear and tear of the your garments, f) its material used is against the chemical use for dry-cleaning and/or multiple launderings will break down the structure of the resin and the buttons become brittle, g)hidden defects, h)water marking. i)pre-existing condition (visual or non-visual).

We limit our liability (including misplaced or damaged items) on all sales (including future sales, if any) to the lesser of 5 times the dry-cleaning cost or depreciated value of the item (whichever lower) being cleaned. If you believe that the value of your item exceeds 10 times the dry cleaning charge please declare the value, in this case the cleaning charge will be increased to 1/10th of the declared value of the item. The compensation should not exceeding S$150 per order whichever is lowest. Once the item has been compensated, it remains the property of Renee Laundry.

As we can only compensate or reimburse you through wire transfer, we do not provide you other refund services such as buying alternative items. Therefore, it is essential that you email us your bank account number, as well as your proof of purchase receipt to our email. Any damaged items must be reported via email within one (1) day upon delivery and inspected by Renee Laundry through digital photos or in-person. After compensation made to the customer, Renee Laundry reserves the right to keep the claimed damaged items.

2.2. LOST ITEMS.

Please check and confirm the number of the items at the time of delivery of the garments. Customer is to check the number of item indicated, otherwise Renee Laundry shall acknowledge that customer have accepted as correct.

2.3. COMPENSATION

As we can only compensate or reimburse you through wire transfer, we do not provide you other refund services such as buying alternative items. Therefore, it is essential that you email us your bank account number or paynow number, as well as your proof of purchase receipt to our email. Any damaged items must be reported via email within one (1) day upon delivery and inspected by Renee Laundry through digital photos or in-person. After compensation made to the customer, Renee Laundry reserves the right to keep the claimed damaged items.

2.4. LOSS DUE TO FIRE OR ANY DAMAGE FOR WHICH WE ACCEPT LIABILITY

In the event of loss by fire, any other loss or damage to article for which we may accept liability, without prejudice, such liability SHALL NOT EXCEED 5 times the rates charged for cleaning the article, provided that the claim is made within twenty-four (24) hours after receiving the article and the original tax receipt must be presented, and such claims shall be deemed not exceeding S$150.00 or whichever is lower unless the value of the article is declared in writing on the receipt. Any item whose value is declared by customer, exceeds S$150.00. The rate charged for cleaning the article will be ten percent (10%) of the declared value, otherwise normal rates apply.

2.5. DRAPERY CURTAIN RELEASE

Draperies and curtains frequently develop tender areas while hanging as a result of heat, sunlight, humidity and air pollution. Consequently, despite utmost care exercised in our cleaning process, stains, holes or tears in the fabric may occur. Faded areas may not be apparent because of doll converge. Progressive shrinkage may occur because of the inherent nature of the fabric or because it was not completely preshrunk. For these reasons, we accept your draperies and/or curtains for curtains for cleaning subject to your no-fault agreement. By placing drapery curtain cleaning order with Renee Laundry, you have read the above and agree to hold Renee Laundry blameless in event any of the following conditions become evident or occur in cleaning, draperies and / or curtains: sun fade, color loss due to non-fast colors, stains, holes or tears due to fabric degradation, shrinkage, curtain belts (that are not declared in the receipt) and curtain hooks.

3. PRICE AND PAYMENT

3.1 PRICE LIST

The price of the services are set out in our price list available in the website, and will be the price in force at the time you place your order. Our prices may change at any time, but price changes will not affect payments made for orders that we have confirmed.

Renee Laundry reserves the right, at its discretion, to amend, change, modify, add, or remove portions of your order, including but not limited to the ICA Division (quality check) and Logistics (pick up and delivery time).

3.2 PAYMENT

Payment is due when we have completed the Services. Even if we cannot deliver the item(s) to you due to your liability, we will obtain payment for our services rendered to you via cash to your order. If for any reason we are unable to obtain our payment, you will become liable to us for the sum due plus interest at the rate of 3% a year above the local base lending rate from time to time. Interest will accrue on a daily basis from the due date until payment is made. You must pay us interest together with any overdue amount.

4. TERMINATION

4.1. TERMINATION BY US

In our sole and absolute discretion, we may with immediate effect upon giving you notice, terminate your use of the Platform and/or Services and/or disable your account. We may bar access to the Platform and/or Services (or any part thereof) for any reason whatsoever, including a breach of any of these Terms of Conditions or where if we believe that you have violated or acted inconsistently with any terms or conditions set out herein, or if in our opinion or the opinion of any regulatory authority, it is not suitable to continue providing the services relating to the Platform.

4.2. TERMINATION BY YOU

You may terminate these Terms of Conditions by giving seven days’ notice in writing to us. Upon receipt of your termination notice, we will regard your notice as a formal request to us to close your Customer Account and the account closure process shall be in accordance with the provisions set out in this Terms of Conditions.